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* Shipping of products will use a domestic or international carrier of its choosing. All domestic rates are stated on the site but may vary on any given order due to overweight, over-size, out of area shipping as well as duties/customs charges or additional carrier charges. You agree to all shipping, carrier fees and customs charges and agree that all ownership of product passes to you once the product is in the hands of the shipping company. A 10% duty prepayment will be due before international orders can be shipped. Any difference in duties will be credited back if applicable. Skus beginning with ECW and ECV may not be shipped internationally.
Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.
Claims should be submitted via email to [email protected] and be sure to include the items below if they apply. Failure to do so will result in a denied claim. If images are required and have bad quality, they will be denied. Full responsibility of the claimed item will be your responsibility until it arrives at our warehouse even if we provide a prepaid label. If an item you are returning arrives damaged to our warehouse, this will be your sole responsibility and the claim will be denied regardless if Grocery Bundles sent out the wrong item or not. (For proper packaging methods or questions about packaging items please contact [email protected])
a) Order Number
b) Date the shipment was sent out
c) Reason for claim
d) Police Report if applicable
e) Clear images of:
Outer box if applicable Damaged products Quantity of damaged units Image of the product barcode Image of the front and back of the product
Still need help?
You can also email us at [email protected] or call us at 1-800-674-8250.